All Insights

Technology • Jun 17, 2026

AI in FM: The Gap Between the Pitch and the Operation

McKinsey’s 2024 analysis of AI adoption in commercial real estate found that only 5% of AI programs achieved…

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Assets • Jun 17, 2026

Repair or Replace? The Question Most Operations Can’t Answer with Data

When the chiller technician says “you’re looking at another repair — probably $8,000 — but this unit is…

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Compliance • Jun 17, 2026

What an Unannounced Inspection Finds That a Scheduled One Doesn’t

Regulatory inspections in commercial buildings come in two forms: the ones you know about and the ones you…

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Operations • Jun 17, 2026

The Queue That Controls You — and the Matrix That Doesn’t

The average commercial facility team manages between 40 and 120 active work orders at any given time, depending…

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Operations • Jun 17, 2026

What the Incoming Shift Needs to Know — and What the Verbal Handoff Usually Misses

The outgoing supervisor has been on since 6am. It’s 2:55pm. There are three open work orders, one vendor…

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Vendors • Jun 17, 2026

The Vendor Conversation That Never Happens Because Nobody Has the Data

Most vendor relationships in commercial FM operate on one metric: availability. The contractor who picks up the phone,…

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Maintenance • Jun 17, 2026

How to Prioritize Your PM Program When You Can’t Do Everything at Once

Every facility team knows they should be running a complete preventive maintenance program. The asset list is long,…

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Technology • Jun 17, 2026

IoT for FM: The Use Cases That Deliver and the Ones That Don’t

The pitch for IoT in facility management has been consistent for the better part of a decade: sensors…

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Assets • Jun 17, 2026

When Does the Chiller Need to Be Replaced?

Not theoretically. Not based on the manufacturer’s general guidance. Based on this specific unit, in this specific building,…

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